Featured Questions
Check out our FAQs now dedicated to the world of AC/DC power, LED power, chargers and much more.
Billing data is managed as 'addresses' and are not requested during site registration.
To enter them, you can proceed to checkout and select the option 'The billing address differs from the delivery address'.
By doing so, you will be able to enter details such as company name, VAT number, PEC or unique code.
Don't worry, the payment has been successfully received by us, even if PayPal indicates it as pending.
The transaction will be automatically collected and 'unlocked' once the goods are shipped.
Faq Sections
Check out our FAQs now dedicated to the world of AC/DC power, LED power, chargers and much more.
If you have made a return, the refund will be issued within 10 working days of our receipt of your return.
Shipping costs and discount vouchers used will not be refunded.
You will receive your refund directly to the payment method you used when ordering (Credit Card, Bank Transfer).
You can make a return within 30 days of receiving your order if you purchased as a private customer.
You can submit a return request by contacting us via email or through the contact forms, or from the My Orders page.
Once you have received our authorization for the return and the related case number, you can proceed with the shipment of the material.
The choice of carrier and the related costs are your responsibility.
Don't worry, the payment has been successfully received by us, even if PayPal indicates it as pending.
The transaction will be automatically collected and 'unlocked' once the goods are shipped.
At AlimentatoriShop.com we are committed to respecting the rules of data management and conservation as required by the GDPR and ourprivacy policy, there is nothing to worry about.
If you have received a faulty or defective product, you can send us a detailed description of the problem via email or through the contact form, and we will respond to you as soon as possible.
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You can view the status of your order, the estimated delivery date, and the tracking number in the details of each order on the page My Orders.
You will also receive an update via email every time your order changes status and when it is shipped.
If your order shows the status "Shipped - Completed", you will also find the tracking link. Don't worry if the shipping number is not immediately available, it will become active within two working days.
Please note that couriers do not deliver by appointment and there is no phone contact.
All our shipments are traceable and sent with TNT Express.
In some situations we also ship with BRT and GLS.
During the order phase it is possible to select a shipping address in case it differs from the billing address.
If you have already placed an order and want to change the delivery address, contact us.
Billing data is managed as 'addresses' and are not requested during site registration.
To enter them, you can proceed to checkout and select the option 'The billing address differs from the delivery address'.
By doing so, you will be able to enter details such as company name, VAT number, PEC or unique code.
The times vary depending on the availability and type of product.
You can find an estimate of the delivery date on the product page. You will find the same information during the ordering phase and you can check the delivery date in the order details on the page My Orders.
It is possible to pay orders with credit card, bank transfer, SEPA direct debit and PayPal.
You will be able to independently select the payment method you prefer during the ordering phase.
The safety of our users is our priority, which is why every page of our site uses the technology SSL (Secure Sockets Layer), a protocol that encrypts and protects your data, such as passwords and credit card numbers. You can always verify the security of the connection thanks to the lock symbol that will appear in your browser.
In addition, all payments on our site are handled by industry-leading and highly reliable partners such as Stripe and PayPal.
To join the program for free, simply sign up on our website. Once registered, you will automatically become a part of AlimentatoriClub and can start earning PowerCoins with your purchases.
By accumulating PowerCoins, you can get direct discounts on your cart. For example, by reaching 500 PowerCoins, you get a €10 discount on your next purchase.
Every time you make a purchase on our website, you earn PowerCoins. Every euro spent equals 1 PowerCoin, with no minimum limit to start collecting them. Accumulate PowerCoins and get discounts on your next purchase.
You can convert your PowerCoins into discounts directly usable on your next order when you reach certain thresholds. For example, 500 PowerCoins give you a €10 discount on a minimum cart of €50.
Purchases must be made through the AlimentatoriShop website during the validity period of the promotion. Complete the Request Form providing all the requested information. For more details, refer to the complete Terms and Conditions within the form of request.
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To place an order, you need to be registered or log in as a guest.
Registration is only for providing us with your billing and shipping information, no further data will be requested.
If you already have an account on AlimentatoriShop.com, you just need tolog inusing the email address and password you chose during registration.
If you forgot your password, you can recover it by clicking onForgot your password?.
Instead, you can create an account during the ordering process or log in as a guest by filling in your email address, name, phone number, and billing and shipping information.
Concluding an order is simple and fast, just follow a few simple steps.
- Once you have identified the product, specify the quantity you want to purchase and click on "Add to cart".
- Once you have selected all the desired products, click on "checkout".
- Fill in all the necessary fields for billing and shipping.
- Select the payment method you prefer.
- Click on the "Order with payment obligation" button to be redirected to the chosen payment page.
Once the payment is completed, you will see a summary page of your order.
We will also send you a confirmation email to the address provided during registration on our website. If you do not see it, please check your Spam folder.
You can cancel an order that has not yet been shipped by contacting us.
If instead you want to cancel one or more products from the order, contact us, we will try to help you.
Access your account and click on "information", on this page you can change your first and last name, the email associated with your account and change the password.
Instead on the "addresses" page you can view and modify all your billing and shipping addresses.
Modifying the addresses from this page will not change the address of the orders already placed, but only for future ones.
If you don't remember your password or have trouble logging in, you can reset it on the "Forgot your password?" page.
By entering your email address, you will receive a link to create a new one.
If you want to view the history of your orders or view your addresses, simply go to the page my account.
You can also download a document containing your account data in your reserved area.